PRIVACY POLICY

Effective Date: May 28, 2024

Introduction

At Emotional Support Pet ("we," "us," or "our"), we respect the privacy of our users ("you" or "your"). This Privacy Policy describes the types of information we collect through our mobile application, Emotional Support Pet App (the "App"), how we use that information, and your choices regarding your information. We are committed to complying with all applicable data privacy laws and regulations.

Information We Collect

We collect two main categories of information through the App:

• 1. Personal Information: This may include your name, email address, phone number, location data (with your consent), pet details (species, breed, etc.), and any information you choose to share about your emotional well-being. We collect this information only when you voluntarily provide it through the App.
• 2. Non-Personal Information: This includes information that does not identify you personally, such as device type, operating system, IP address, and usage data (e.g., how you interact with the App features). Some non-personal information may be collected automatically when you use the App.

We strive to minimize the collection of personal information and only collect what's necessary to provide a safe and supportive experience with the App. We will always be transparent about what information we collect and why.

How We Use Your Information

We use the information we collect to:

• 1. Provide and improve the App and its features, including connecting you with relevant resources and emotional support services.
• 2. Send you important information about the App, including updates, security alerts, and support messages.
• 3. Respond to your inquiries and requests for support.
• 4. Personalize your experience with the App, such as offering tips and resources specific to your emotional needs and pet.
• 5. Analyze how the App is used to improve our services and better support users with emotional support animals.
• 6. Comply with legal and regulatory requirements.

We will never sell or rent your personal information to third parties. We may share your information with service providers who help us operate the App, but only under strict contractual obligations that require them to protect your information.

Your Choices

You have choices about your information:

1. Access and Update: You can access and update your personal information through the App settings.

2. Data Deletion: You can request to delete your personal information from our systems.

3. Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

Data Security

We take industry-standard security measures to protect the information you provide to us from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data at rest and in transit, regular security audits, and access controls. However, no internet or electronic storage system is 100% secure. We cannot guarantee the security of your information.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

International Data Transfers

The App may be accessed from countries outside the United States. As a result, your information may be transferred to and processed in countries that do not have the same data protection laws as your home country. We take steps to ensure that your information receives an adequate level of protection in accordance with applicable data transfer regulations.

Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App. You are advised to review this Privacy Policy periodically for any changes.

Your Consent

By using the App, you agree to this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@emotionalsupportpet.app.

Additional Disclaimers

This Privacy Policy does not apply to information collected by third-party apps or websites that may link to or be accessible from the App.

We may disclose your information to law enforcement or other government officials if we are required to do so by law or if we believe it is necessary to protect the safety of yourself or others.